Embracing live chat agents as a crucial component of their customer service strategy, 79% of businesses reported a positive effect on sales, revenue, and customer loyalty Dubai, UAE, 2 August 2023: Recent studies reveal a significant shift in customer preferences, with 75% of customers preferring live chat as their primaryContinue Reading

Amazon UNIVERSITY Esports season to conclude with live international event at Sheraa Hub in American University of Sharjah

●        Amazon UNIVERSITY Esports Masters Mena Series is the culmination of the university competition season, in which more than 10,000 students from over 220 universities took part. ●        The best teams from the UAE, KSA, Egypt and Morocco will battle it out to determine the region’s university esports champion. Dubai,Continue Reading

Transforming Customer Experiences: Regional Brands Invest Big in AI and CX Infrastructure, Reveals CX Live Intelligence Report 2023

May 24, 2023; Dubai, UAE- Recognized as one of the top global events in the CX domain, The Customer Experience Live Show Middle East commenced its 6th edition with the launch of the 2023 Customer Experience Live Intelligence Report. This highly anticipated report unveiled key insights and priorities shaping theContinue Reading