Freshworks Products Support The Giving Movement’s Commitment to Exceptional Customer Service

The Dubai-based sustainable fashion brand aims for a 120-second response timeline, backed by Freshdesk and Freshchat Dubai, United Arab Emirates Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations.Continue Reading

Freshworks Appoints Johanna Jackman as Chief People Officer

Dubai, United Arab Emirates Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company’s global human resourcesContinue Reading

Freshworks Appoints Johanna Jackman as Chief People Officer

Dubai, United Arab Emirates Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company’s global human resourcesContinue Reading

Commercial Bank of Dubai Implements Freshworks to Digitize and Enhance Customer Service

CBD leverages Freshdesk to increase efficiency and deliver superior customer experience Dubai, United Arab Emirates Freshworks Inc. (NASDAQ: FRSH), today announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations with the implementation of Freshdesk™. By leveraging Freshworks’ customer experienceContinue Reading

UAE Employees Demand Better Support from IT Teams Despite Service Levels Beating Global Benchmarks, Freshworks Report

Dubai, United Arab Emirates A new report by Freshworks Inc. (NASDAQ: FRSH), today revealed a surprising juxtaposition for IT teams in the UAE. While on average, IT service requests from employees in the country are resolved 20% faster than the global average, when it came to the employee satisfaction (1), theContinue Reading