«إس إيه بي» ومورو في مبادرة مشتركة لتسريع التحول الرقمي المُستدام في دولة الامارات العربية المتحدة

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Dubai, UAE, 22 December 2023: Moro Hub, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (PJSC), signed an agreement with SAP, a global leader in enterprise software solutions, to offer its state-of-the-art green data center facilities located in the Mohammad Bin Rashid Solar ParkContinue Reading

Freshworks Products Support The Giving Movement’s Commitment to Exceptional Customer Service

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The Dubai-based sustainable fashion brand aims for a 120-second response timeline, backed by Freshdesk and Freshchat Dubai, United Arab Emirates Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations.Continue Reading

IDC MarketScape Names Bidgely a Leader in Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment

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Smart DER management and EV charging management noted as company’s distinctive capabilities LOS ALTOS, Calif.- Bidgely has been named as a “Leader” in the IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment (doc #US49060623, November 2023) focused on the increased need for utilities to support newlyContinue Reading

تعاون بين “مورو” و “جينيسيس” لتعزيز حلول تجربة المُتعاملين ومراكز الاتصال القائمة على السحابة الرقمية

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This association will enable businesses to avail streamlined operations, reduce downtime, and optimize resource allocation. Dubai, UAE, 24 October 2023: Moro Hub, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (PJSC), announced a strategic collaboration with Genesys, a global cloud leader in AI-powered experienceContinue Reading

Al Masaood Automobiles Witnesses Strong Growth for Nissan Certified Pre-Owned Vehicles with 18% Surge in Customer Interest

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Abu Dhabi, UAE, 18 September 2023 – Al Masaood Automobiles, the authorized distributor of Nissan cars in Abu Dhabi, Al Ain, and the Western region, has experienced a strong growth in customer interest generated on digital channels for Nissan Certified Pre-Owned (CPO) vehicles. The company recorded a notable increase ofContinue Reading

ESET Global Support Wins 2023 SC Awards in Excellence for Best Customer Service

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Dubai, United Arab Emirates ESET, a global leader in cybersecurity, is proud to announce that the company has won a 2023 SC Award in the Excellence Award category for Best Customer Service. The SC Awards program is cybersecurity’s most prestigious and competitive program, recognizing the solutions, organizations, and people driving innovation and successContinue Reading

بيزنس نكست تفوز بجائزة ‘منصة التميز في تجربة العملاء’ المرموقة في سلسلة فينوفكس العالمية بقطر 2023

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United Arab Emirates BUSINESSNEXT, a universe of composable enterprise solutions for banks and financial services, announced that it has been recognised for achieving excellence in customer experience Platform implementation’ by Finnovex at Qatar on 13th June. The Finnovex Global Series honours pioneers and visionaries in the field of financial services forContinue Reading